Partner Agreement / Partner Terms

1. Parties and purpose

1.1. These Partner Terms govern cooperation between Car&Vibe and a Partner offering Rent or Leisure services through the Platform.

1.2. Car&Vibe: Car&Vibe j.d.o.o., OIB: 44616036993, Skradinska 13, 21000 Split, Croatia.

1.3. The Partner is the business operator that accepts these Partner Terms through the Platform, a partner account, a written agreement or another agreed process. Partner details are recorded in the partner account, commercial arrangement or separate agreement.

1.4. If Car&Vibe and the Partner sign a separate written agreement, that agreement prevails where it expressly regulates a specific matter differently.

2. Car&Vibe details and contacts

Contacts:

• Customer support: support@carandvibe.com

• Legal notices and privacy: legal@carandvibe.com

• Partner cooperation: partners@carandvibe.com

• Finance and invoices: finance@carandvibe.com

• General contact: hello@carandvibe.com

3. Platform and Partner roles

3.1. Car&Vibe is a digital marketplace platform enabling listing display, booking requests, bookings, communication, payments and related operational features.

3.2. Car&Vibe is not a vehicle rental provider, vehicle owner, tourist agency, tour operator, skipper, activity organiser, trip organiser or direct provider of Leisure services, unless this is expressly agreed in writing for a specific service.

3.3. The Partner is the actual provider of the Underlying Service and is responsible for legality, quality, availability, safety, permits, insurance, invoices, taxes and performance of the service.

4. Partner registration and verification

4.1. The Partner must provide accurate and current information about its business, contacts, services, permits, insurance, tax status and other information reasonably requested by Car&Vibe.

4.2. Car&Vibe may refuse or temporarily restrict a Partner where information is incomplete, there is a legal or safety risk, or the Partner does not meet Platform standards.

5. General Partner obligations

5.1. The Partner must operate lawfully, hold required permits and insurance, provide services carefully and professionally, and honour confirmed bookings.

5.2. The Partner must issue an invoice or receipt to the Customer for the Underlying Service where applicable and meet its tax, fiscalization and accounting obligations.

5.3. The Partner must promptly inform Car&Vibe of availability changes, safety issues, incidents, regulatory limits or other circumstances relevant to a listing.

6. Partner obligations for Rent

6.1. For Rent, the Partner is responsible for vehicles, registration, roadworthiness, insurance, rental agreement, vehicle handover and return, checking renter requirements and charging permitted additional costs.

6.2. For the ordinary Rent booking flow, Car&Vibe does not collect, review, verify or store driving licence images or documents.

6.3. At pickup or handover, the Partner must physically verify the original driving licence, identity, age, driving experience, deposit or card, rental agreement and other Rent requirements.

6.4. The Partner is responsible for handling damage, traffic fines, accidents, late return, fuel, charging, cleaning and other rental-related matters.

7. Partner obligations for Leisure

7.1. For Leisure, the Partner is responsible for permits, insurance, staff, guides, skippers, equipment, safety instructions, assessment of weather and safety conditions, and performance of the activity.

7.2. The Partner must clearly state age, health, safety, licence, weather and other participation requirements where relevant.

7.3. The Partner may refuse participation where reasonably necessary for safety, legality or failure to meet requirements displayed before booking.

8. Listings, content, prices and availability

8.1. The Partner is responsible for the accuracy of descriptions, photos, prices, availability, location, included items, additional costs, cancellation rules and other listing information.

8.2. Car&Vibe may edit display, request changes or remove a listing that is inaccurate, unlawful, misleading, unsafe or contrary to Platform rules.

9. Bookings, confirmations, refusals and request expiry

9.1. The Partner must monitor requests and confirmed bookings in Platform tools and respond within the periods shown in the Platform or agreed with Car&Vibe.

9.2. The Partner must perform confirmed bookings according to the terms shown to the Customer unless there are safety, legal or other justified reasons for cancellation or change.

10. Cancellations, no-shows, refunds and changes

10.1. Before publication of a listing, the Partner must provide or confirm clear rules on cancellations, no-shows, lateness, safety cancellations and refunds in a form that Car&Vibe can display to the Customer before booking.

10.2. The Partner must promptly notify Car&Vibe and the Customer of cancellation, time change, safety issue or inability to perform the service.

11. Fees, commissions, payouts and reserves

11.1. Car&Vibe may charge the renter a separate service fee for use of the Platform if displayed to the Customer before booking confirmation. That fee does not reduce the Partner’s obligation to issue an invoice to the renter for the Rent Underlying Service.

11.2. Car&Vibe may charge the Partner a commission, platform fee or other fee according to a partner fee schedule, commercial arrangement, Platform rules or separate agreement.

11.3. Partner payouts, commission calculation, payout timing, currency, chargebacks, reserves and minimum payout thresholds are governed by a partner fee schedule, commercial arrangement, Platform rules or separate agreement.

12. Invoices, taxes, fiscalization, e-invoicing and VAT

12.1. The Partner is responsible for issuing an invoice or receipt to the Customer for the Underlying Service and for all tax, fiscalization, accounting and regulatory obligations connected with that service.

12.2. Car&Vibe calculates its fees according to its current tax status and applicable rules.

12.3. The company is not in the Croatian VAT system. VAT is not charged pursuant to Article 90(1) of the Croatian VAT Act.

13. Customer support and complaints

13.1. The Partner must cooperate with Car&Vibe in handling complaints, refunds, disputes, safety issues and Customer requests.

13.2. Complaints relating to the Underlying Service are generally handled by the Partner as the actual service provider.

14. Safety, incidents and insurance

14.1. The Partner must immediately notify Car&Vibe of serious incidents, injuries, damage, theft, traffic accidents, safety risks and regulatory issues connected with services listed on the Platform.

14.2. The Partner must maintain insurance appropriate to its services and provide proof of insurance upon Car&Vibe’s reasonable request.

15. Digital platform rules, listing visibility and Partner complaints

15.1. Car&Vibe may determine listing display, basic visibility parameters, safety standards, content rules and technical conditions for use of the Platform.

15.2. The Partner may submit a complaint about restriction, listing removal or suspension to partners@carandvibe.com or legal@carandvibe.com.

16. Data and privacy

16.1. Car&Vibe and the Partner may process Customer personal data in different roles depending on the purpose of processing and the specific process.

16.2. The Partner may use Customer data received through the Platform only to handle the booking, provide the Underlying Service, issue invoices, ensure safety, provide support and meet legal obligations.

16.3. The Partner must keep data secure, must not use it for unauthorised marketing and must comply with applicable data protection laws.

17. Intellectual property and marketing

17.1. The Partner grants Car&Vibe the right to use the Partner’s name, marks, photos, descriptions, prices and other materials for display, promotion and operation of the Platform.

17.2. The Partner warrants that it has rights to the materials it provides and that the materials do not infringe third-party rights.

18. Confidentiality

18.1. The parties will keep confidential business, technical, financial and other confidential information learned through the cooperation, unless disclosure is permitted by contract, law or the other party’s consent.

19. Liability and indemnity

19.1. The Partner is responsible for damage, losses, claims, fines and costs arising from the Underlying Service, breach of law, inaccurate information, failure to issue invoices, missing permits or insurance, safety failures or breach of these Terms.

19.2. Car&Vibe is not responsible for the Partner’s performance of the Underlying Service, except where such limitation would conflict with mandatory law.

20. Term, suspension and termination

20.1. The cooperation continues while the Partner is active on the Platform or until terminated by either party in accordance with these Terms or a separate agreement.

20.2. Car&Vibe may suspend a Partner or listing due to safety, legality, complaints, fraud, non-payment, inaccurate information or breach of terms.

21. Changes to Partner Terms

21.1. Car&Vibe may amend these Partner Terms by publishing or providing the updated version to the Partner. Material changes affecting commercial terms apply according to a separate arrangement or applicable law.

22. Governing law and disputes

22.1. These Terms are governed by Croatian law. Disputes between Car&Vibe and the Partner are subject to the competent court in Split unless otherwise agreed in writing.

23. Notices

23.1. Notices to Car&Vibe should be sent to partners@carandvibe.com for partner matters, finance@carandvibe.com for finance matters and legal@carandvibe.com for legal matters.

23.2. The Partner must keep contact details on the Platform current.

24. Final provisions

24.1. If any provision is invalid or unenforceable, the remaining provisions remain in force. The parties will replace the invalid provision with a valid provision that most closely reflects the commercial purpose.