Terms of Service

1. Purpose and acceptance

These Terms of Service govern access to and use of the Car&Vibe digital marketplace platform, including the website, mobile application, user account, booking/request features, communication, payments and related Platform services.

By using the Platform, creating an account, submitting a booking request, confirming a booking or paying through the Platform, the User accepts these Terms.

2. Car&Vibe details

Contacts:

• Customer support: support@carandvibe.com

• Legal notices and privacy: legal@carandvibe.com

• Partner cooperation: partners@carandvibe.com

• Finance and invoices: finance@carandvibe.com

• General contact: hello@carandvibe.com

3. Definitions

3.1. “Platform” means the Car&Vibe digital marketplace platform available through carandvibe.com, the mobile application and other official Car&Vibe channels.

3.2. “Car&Vibe” means Car&Vibe j.d.o.o., the operator of the Platform.

3.3. “User” means a person who accesses the Platform, creates an account, views listings, submits a booking request, books, pays or uses Platform features.

3.4. “Customer” or “service user” means a User who searches for, books, pays for or uses a Rent or Leisure service through the Platform.

3.5. “Partner” or “Provider” means the business or other person that offers and provides an Underlying Service through the Platform.

3.6. “Rent” means the Platform vertical for vehicle rental and related Partner offers.

3.7. “Leisure” means the Platform vertical for local experiences, activities, trips, tours, boats, jet ski and similar Partner-provided services.

3.8. “Underlying Service” means the actual vehicle rental, activity, trip, tour, experience, boat or jet ski use, or similar service provided by the Partner and not by Car&Vibe, unless a specific listing expressly states otherwise.

3.9. “Car&Vibe Fee” means a platform fee, service fee, commission or other fee charged by Car&Vibe to a Customer and/or Partner for use of the Platform and related platform services.

4. Platform and Partner roles

4.1. Car&Vibe is a digital marketplace platform that enables Customers to find, compare, submit booking requests, book, communicate about and pay for services offered by Partners.

4.2. The Partner is the actual provider of the Underlying Service. Car&Vibe is not a vehicle rental provider, vehicle owner, tourist agency, tour operator, skipper, activity organiser, trip organiser or direct provider of Leisure services, unless a specific listing expressly and clearly states otherwise.

4.3. The contract for the Underlying Service is formed between the Customer and the Partner. Car&Vibe may enable or facilitate the formation, payment and operational handling of that relationship through the Platform, but does not assume the Partner’s obligation to perform the Underlying Service.

4.4. The Partner is responsible for legality, availability, quality, permits, insurance, safety, taxes, invoices or receipts and performance of the Underlying Service.

5. User account and eligibility

5.1. Certain Platform features may require a User account and accurate, complete and current information.

5.2. The User is responsible for protecting login credentials and for activity under the account, unless misuse is caused solely by Car&Vibe.

5.3. The User must be at least 18 years old to create an account and book services, unless stricter requirements apply to a specific service.

5.4. Car&Vibe may restrict or suspend an account where there is suspected misuse, fraud, a security risk, breach of these Terms or a legal requirement.

6. Bookings, requests and confirmations

6.1. The Platform may enable a booking request, booking confirmation or another booking process shown to the Customer at the time of use.

6.2. A booking is not confirmed until the Customer receives confirmation through the Platform, app, email or another official Car&Vibe channel.

6.3. A Partner may accept or reject a booking request. If the Partner rejects a request or the request expires before confirmation, the Partner has no obligation to provide the Underlying Service.

6.4. Before confirmation, the Customer must check the date, time, location, number of participants, licence requirements, age requirements, price, fees, cancellation rules and Partner terms.

7. Specific rules for Rent

7.1. Rent services are provided by the Partner as the actual lessor or rental provider. Car&Vibe does not own, maintain, rent out or operate Partner vehicles, unless a specific listing expressly states otherwise.

7.2. For the ordinary Rent booking flow, Car&Vibe does not collect, review, verify or store driving licence images or documents.

7.3. Before submitting a request or confirming a booking, the renter confirms that they hold a valid driving licence and meet the Partner’s rental requirements.

7.4. At pickup or handover, the Partner physically verifies the original driving licence, identity, age, driving experience, deposit or card, rental agreement and other Rent requirements.

7.5. If Car&Vibe later introduces a Verified Driver feature, the terms and privacy rules will be updated before that feature is activated.

8. Specific rules for Leisure

8.1. Leisure services are provided by the Partner as the actual provider of the activity, trip, experience, tour, boat, jet ski or similar service.

8.2. The Partner is responsible for required permits, insurance, staff, guides, skippers, safety instructions, equipment, assessment of weather and safety conditions and issuing invoices or receipts to Customers where applicable.

8.3. The Customer must follow the Partner’s safety instructions, arrive on time, use equipment responsibly and disclose relevant limitations where needed for safe performance of a specific service.

9. Prices, payments, fees and invoices

9.1. Prices, mandatory fees and payment terms are shown to the Customer before booking confirmation to the extent available to the Platform at that time.

9.2. For Rent, the Partner provides the Underlying Service and issues an invoice or receipt to the renter for the rental where applicable.

9.3. For Leisure, the Partner provides the Underlying Service and issues an invoice or receipt to the Customer for that service where applicable.

9.4. Car&Vibe may charge the Customer or renter a separate service fee for use of the Platform. If such fee applies, its amount or calculation method is displayed before booking confirmation.

9.5. Car&Vibe may charge the Partner a commission, platform fee or other fee under partner terms or a separate commercial arrangement.

9.6. Car&Vibe revenue consists of platform fees, service fees, commissions or other fees for use of the Platform, not the full price of the Underlying Service, unless a specific listing expressly and clearly states otherwise.

9.7. The company is not in the Croatian VAT system. VAT is not charged pursuant to Article 90(1) of the Croatian VAT Act.

10. Cancellations, refunds and no-shows

10.1. Cancellations, refunds, no-shows, Partner refusals, booking request expiry and safety-related changes are governed by the Payment, Cancellation & Refund Policy and by rules displayed before booking confirmation.

10.2. If a Partner cancels a confirmed booking for a reason not caused by the Customer, the Customer may be offered an alternative date, substitute service or refund according to the rules shown to the Customer and mandatory law.

10.3. If the Customer does not show up, arrives after the displayed waiting period or fails to meet Partner requirements, refund rights depend on the rules displayed before booking and mandatory law.

11. Communication, messages and notifications

11.1. The Platform may enable messages between Customers and Partners for booking preparation, performance and support.

11.2. Car&Vibe may send emails, in-app messages and push notifications relating to accounts, bookings, payment status, Partner communication, support and important service notices.

11.3. The User can manage push notification permissions in device or app settings where applicable.

12. User conduct

• Users must not use the Platform for unlawful, fraudulent, misleading or harmful purposes.

• Users must not provide inaccurate information, bypass the Platform to avoid fees or interfere with Platform operation.

• Users must comply with Partner terms, safety instructions, vehicle and equipment rules and the rights of others.

13. Complaints, support and alternative dispute resolution

13.1. Questions and complaints relating to the Platform may be sent to support@carandvibe.com.

13.2. Complaints relating to the Underlying Service itself are generally handled by the Partner as the actual provider. Car&Vibe may assist with communication but does not assume the Partner’s responsibility for the Underlying Service.

13.3. Information about available alternative dispute resolution options will be provided in accordance with applicable law.

14. Privacy

Personal data processing is governed by the Car&Vibe Privacy Policy. Partners may separately process Customer data in connection with providing the Underlying Service, issuing invoices, safety and legal obligations.

15. Intellectual property

The Car&Vibe name, marks, design, text, software, interface, databases and other Platform elements are protected by intellectual property rights owned by Car&Vibe or its licensors.

16. Platform availability

Car&Vibe aims to keep the Platform available but does not guarantee uninterrupted, secure or error-free operation. The Platform may be temporarily unavailable due to maintenance, upgrades, technical issues, security reasons or circumstances outside Car&Vibe’s reasonable control.

17. Liability

17.1. To the fullest extent permitted by applicable law, Car&Vibe is not liable for acts, omissions, delays, safety incidents, damage, injuries, non-performance or inaccurate information of Partners in relation to the Underlying Service.

17.2. Nothing in these Terms limits rights that cannot be limited under mandatory law, including consumer protection law.

18. Changes to these Terms

Car&Vibe may amend these Terms. The updated version will be published on the Platform or provided to the User where appropriate or legally required. Changes do not affect already confirmed bookings unless required for legal, safety or misuse-prevention reasons.

19. Governing law and disputes

These Terms are governed by Croatian law, unless mandatory consumer protection rules grant the User additional rights. Mandatory jurisdiction rules apply to consumers. For business users, the competent court in Split has jurisdiction unless otherwise agreed in writing.

20. Contact

• Support: support@carandvibe.com

• Legal notices and privacy: legal@carandvibe.com

• General contact: hello@carandvibe.com