Help & FAQs

Car&Vibe is a digital marketplace for booking partner-provided vehicle rentals and local leisure experiences through one account.

Usually no. Car&Vibe operates the platform. The partner shown on the listing provides the underlying rental or experience unless a listing clearly states otherwise.

You can browse Rent vehicle listings and Leisure experiences such as activities, trips, tours, boats, jet ski, and similar partner services where available.

Use the contact action below or email support@carandvibe.com. Include your account email and reservation reference if relevant. Do not send card numbers, passwords, or full documents by email.

Choose a vehicle and dates, submit the request, and the owner reviews it. The booking is confirmed only after the owner accepts through Car&Vibe.

Your card may be authorized when you submit a request. Payment is captured only if the owner accepts. If the request is rejected or expires, the authorization is released.

Public listings show only safe approximate location information. Exact pickup details are shared in the booking flow after the reservation is confirmed.

Open the booking to see the current cancellation actions and rules. If a question remains, contact support with the reservation reference shown in the app.

Choose an experience, date, and guest details, then submit the request. The partner reviews the request and the booking is confirmed only after acceptance.

Payment may be authorized when you request an experience and captured after the partner accepts. If the request is rejected or expires, the authorization is released.

Public previews show the available meeting points before a request. Private operational instructions, when needed, remain inside the eligible reservation flow.

The partner is responsible for the underlying service and safety decisions. If plans need to change, use the booking and support flow so the current booking rules can be reviewed.

A customer request authorizes the card and appears for partner review. Accept only when you can provide the rental as listed; reject if the vehicle is unavailable or the request should not proceed.

Accepting confirms the reservation and captures the authorized payment. Declining or letting the request expire releases the authorization and does not confirm the booking.

For the underlying rental service, the partner remains responsible for customer invoice or receipt obligations where applicable.

A customer request appears for partner review after payment authorization. Accept only when you can provide the experience as listed and safely run it.

Public listings show selectable meeting points. Private operational instructions should be shared only through the eligible reservation flow when needed for the service.

The partner shown on the listing provides the underlying experience. Car&Vibe provides the marketplace, booking, payment facilitation, and support tools.

Use Profile settings to update account details, phone, language, and notification preferences where available.

You can delete your account directly in the Car&Vibe app. The in-app path is Profile → Profile Settings → Account Management → Delete Account. Before final confirmation, the app explains the consequences of deletion. Certain transaction, accounting, dispute, fraud-prevention, or legally required records may be retained for the period required by applicable law.

For immediate safety or medical emergencies, contact local emergency services first. When it is safe, report the issue through support with the reservation reference if relevant.

Public surfaces use limited listing information. Personal data handling, account data, and privacy rights are explained in the Privacy Policy.